This Shipping Policy describes our procedures for preparing, dispatching and delivering orders placed on Designer Bag Alert (hereinafter the "Site").
1. DELIVERY AREAS
We deliver according to the options available at the time of ordering. Carrier availability, delivery times and rates may vary depending on the destination.
2. ORDER PREPARATION
Orders are prepared after payment confirmation. Preparation includes verification, packaging and labelling of the parcel.
Important: Preparation times are indicative and may vary during busy periods, public holidays, or events beyond our control.
3. DELIVERY METHODS & CARRIERS
Available delivery methods (home delivery, pickup point, express, etc.) and proposed carriers appear at checkout. You select the option that suits you before confirming the order.
4. DELIVERY TIMES
Delivery times announced by carriers are given as an indication. They may be affected by logistical constraints, customs checks, strikes, adverse weather or any other force majeure event.
5. SHIPPING COSTS
Shipping costs are indicated before order confirmation and depend on the destination, delivery method and carrier.
Free shipping offers, when available, are displayed directly on the Site and apply according to the conditions specified at the time of purchase.
6. DELIVERY ADDRESS
You are responsible for the accuracy of the information provided (name, address, door code, phone number, etc.). In the event of an error, incomplete address or unclaimed parcel, the package may be returned, held or destroyed according to the carrier's rules.
If a parcel is returned to us for a reason attributable to the Customer (incorrect address, absence, refusal, unclaimed), reshipment may be offered. Reshipment costs may be borne by the Customer.
7. PARCEL TRACKING
When the carrier allows it, a tracking link or number is provided to follow the parcel's progress.
8. RECEIPT & RESERVATIONS
Upon receipt, we recommend checking the condition of the parcel. In the event of any anomaly (damaged, opened or impacted parcel), it is recommended to note reservations with the carrier and retain any useful evidence (photos, label, packaging).
9. LOSS, DAMAGE, DELAY
In the event of significant delay, loss or damage, contact us via the contact methods indicated on the Site with the following information:
- order number,
- name and delivery address,
- tracking number,
- photos in case of damaged parcel (exterior + interior + protective packaging).
We may open an investigation with the carrier where possible. Processing times then depend on the carrier and its procedures.
10. CUSTOMS, TAXES & IMPORT
For deliveries outside the applicable zone, customs duties, local taxes or import fees may be required by the authorities of the destination country. These charges are generally borne by the Customer.
11. UNCLAIMED PARCEL / CARRIER RETURN
If a parcel is not claimed within the carrier's timeframe (pickup point, depot, etc.) and is returned to us, a solution may be proposed (reshipment or refund as applicable). Charges may apply if the return results from a fault attributable to the Customer.
12. POLICY CHANGES
We may update this Shipping Policy at any time. The applicable version is the one published on the Site on the date of your order.